500 - Internal Server Error on Pick Parts Screen

I have an open work order that we’ve been tracking labor against and parts picked on. Previously, there was a material shortage but the part came in. I opened the work order screen and selected “Pick Parts” from the left-hand menu, but I receive the “500 - Internal Server Error” message whenever I attempt to open the picking screen.

Work Order # 1570.5, link below:


Screenshots of the issue:

To clarify, the pick parts screen was functioning before as there were parts picked on this order before the 500 error appeared.




It appears that we are having the same issue on all open work orders for the PRCPART component item: SUB4273295

Hi Kellee,

Thanks for letting us know! We’ll investigate this and see if we can figure out what’s causing the error.