A/R payment error

Get Help & Support Software Bugs / Issues
1

When I apply A/R payment, previous full paid invoice is showing in next A/R payment screen by error.
For example, I applied A/R payment with discount so owed amount is zero and that invoice shouldn’t be popped up next A/R payment screen.
Could you fix it ASAP?

2

Hi @diyoun, we can certainly take a look and see if we can figure out what’s happening with that payment. Can you provide either the payment number or invoice number for us?

3

2 invoices, 3208.1-1 and 3228.1-1

4

Thanks @diyoun, we’ll see if we can figure out what’s happening there. We’ll update you once we know more.

5

Hi diyoun,

We have a fix in the works and it should be sent out to you by the end of the week. On Friday all you will need to do is go to the invoice edit page and click update for each invoice and they should come back out as paid.

6

Thanks!