Invoices not being received

Hello, our sales team brought to attention that they are not receiving a copy of the invoices went sent even though it reflects as being sent in the system. Bigger concern to now look into is whether or not the client is receiving them. Are we the only ones experiencing this issue?

Any update?

@Colleenlaw

It looks like everything coming out of the system is working correctly as email logs say everything is successful. This usually means this has something to do with your email service. What email service do you use? We use Gmail and we tested on our end sending invoice PDFs through your system and it worked correctly.

Thanks,

Cetec ERP Support

We use go daddy.