Linked PO not allowing create invoice, error message

https://bkvalvesequipmentinc.cetecerp.com/order/MN2749.1/invoice

The system is not letting us create an invoice. Error messages says it needs a linked PO which the order has. Please assist.

@Colleenlaw

That is odd that it is asking for a linked PO. Could you possibly send a screenshot of the exact error message you are getting? I want to figure out why this is happening ASAP for you.

Thanks,

Cetec ERP Support

@Colleenlaw

Thank you for sending that over! I am going to escalate this to engineering and get back to you ASAP with an update.

Thanks,

Cetec ERP Support

@Colleenlaw

Could you tell me how that PO was created? Was is created during the commit order process? Can you tell me how the order was created?

Thanks,

Cetec ERP Support

Order was created using the quotes screen and PO was created using the commit to order process.

@Colleenlaw

Thank you for confirming. I am sending this back over to engineering.

Thanks,

Cetec ERP Support

Any new info?

@Colleenlaw

I am checking in with engineering on the status of this issue. I apologize for the delay.

Thanks,

Cetec ERP Support

Any update?

@Colleenlaw

Engineering is still working on this. I have asked for an update and I know they are actively working on this currently. I will get back to you ASAP with an update.

Thanks,

Cetec ERP Support

@Colleenlaw

I apologize but engineering hasn’t been able to figure out why this is happening. Is this happening with other drop ship orders? Was there anything different in the process for this order that’s different than your other orders? Any other specific info you have would be helpful.

Thanks,

Cetec ERP Support

No, it has only happened with this invoice. Nothing different in the process than any other order that has been created etc.

@Colleenlaw

Let me relay this to engineering and get back to you.

Thanks,

Cetec ERP Support

@Colleenlaw

I apologize on the delay on this. Could you possibly remake this order? Engineering has done a lot of digging into this and there doesn’t seem to be a reason this shouldn’t invoice but it’s clearly not. If you could remake the order and let us know if you still have an issue that would help us figure out what the issue is here.

Let us know!

Thanks,

Cetec ERP Support

Thank you. Is there anything we need to do to not screw up the voucher? How would you advise recreating the order?

@Colleenlaw

If you have any time logged be sure to log the same time to the new order. If you have vouchered the PO it would be best to clear out the voucher and if there is a payment attached clear that out as well. Then you can create the new order and attach the new PO to that same voucher. For creating the order again I would start with a quote and use the same part numbers and the same customer. Then you can commit the order the same way you do drop ship orders.

Please let me know if you have more questions.

Thanks,

Cetec ERP Support

Thank you. Can you elaborate on the voucher? It was created and paid. What are the steps?

@Colleenlaw

It doesn’t look like the voucher is paid here? Cetec ERP Or were you talking about a different voucher? With that voucher above all you would need to do is remove the receipt from the voucher and then cancel the receipts from that PO.

Thanks,

Cetec ERP Support

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.