Part Request - Can't close WO if replacement parts are serialized?

We’ve not found a way to close out a work order if we have a part request for a “serialized part” as a replacement…

It requires us to de-kit and re-kit in order to do this, and then it doesn’t capture (in the work order traceability) the failed part…

when closing a Work order, would it be possible to handle failed “serialized” parts similarly to failed “non-serialized” parts?

@regisphilbin We can definitely look in to this for you. Do you have an example of a workorder that’s currently in this situation, or could you set one up in you beta environment for us to test with?

Thanks!