production view screen not displaying the correct work order location

both of these order are in current location “HOMEWORK - TERESA” but are displaying something else.

Showing correct:
https://elecaccnew.cetecerp.com/otd/order/list?reloaded=1&debug=&ordernum=&prcpart=&revision=&custnum=&custname=&cust_po=&from_date=&to_date=&date_type=promise&trans_type=wo_open&intercompany=&status=92&first_article=&orderstatus=&show_req_work_instructions=&qainspector=&on_target=&prod_status_id=&department=&order_type=&shipvia=&tag=&outsourcing=&stage=&assigned_to=&top_level_order=&supervisor=&association_1=&association_2=&priority_order_bc_restriction=&show_more=1&web_grid_page=1

Showing something different:
example 1 Cetec ERP
example 2 Cetec ERP

Picture attached as well



Hi Joe,

I reviewed these links and found the example orders provided have been closed- apologies for the delay here. Was this issue isolated to these specific orders or are there other open ones currently that I can look at for you?

Thank you,

Cetec ERP

NO THIS ISSUE IS NOT ISOLATED. iT HAPPENS FOR ALMSOT ALL ORDER IN THE SYSTEM.

Hi Joe,

I appreciate the clarification. We had a recent escalation with our engineering team and I wondered if this issue might be related.

On these orders where the location is not showing correct on the WO screen, do you know if your users are changing the location by using the “See All” button next to Current Location? The correct location should be showing under the comments and history section of the WO - which our engineers are working to correct.

Can you confirm if this is what is occurring by going into one of the WO’s and ‘correcting’ the work location via the “See All” button? I found an example order Cetec ERP that you can attempt with.

Thank you,

Cetec ERP

Hi,

Chiming in here. It looks like we have a fix for this which should be going out overnight. If you are still seeing these issues in the morning please let us know.

Thanks