When I issue a outside processing PO through a work order, if I have to revise the qty the line total updates but the total does not.
Hi Erin,
Thank you for reaching out about this. I’m going to take a look and see if I can replicate this issue. Any additional information or examples you can provide would be so helpful!
Thank you!
Cetec ERP Support Team
This po was created with original qty 1 and then revised to 11 but the total still shows $1. This happens every time I have to correct a outsourcing PO
This issue has yet to be answered.
Thank you so much for these examples, Erin! I was able to recreate this issue and will let engineering know a fix is needed. I will update you here when we have an ETA for the fix to merge to your environment.
Thank you!
Cetec ERP Support Team
Hi Erin,
We’ve done additional testing heard back from Engineering. They believe the issue is with your PO PDF, which is a custom doc. To test this we will need another example of an existing outsource PO that has had a line edited after it’s been entered and is showing a different value in it’s PDF. The PO in your previous example is closed so we can’t use that for testing.
Additionally, you can confirm whether or not it is an issue with the custom doc by first downloading your custom doc PO from here https://capsmfg.cetecerp.com/customdocument/list to make sure it’s saved, and then revert your PO PDF back to default. Then you can perform another test using that cetec part to see if the cost changes after you update the qty of a line. If all works as expected then the issue is limited to your PDF. If the issue persists after reverting your PO back to the default, please respond here with that PO number so we can take a look.
Thank you!
Cetec ERP Support Team
Here are the screen shots after creating po 2365.1. It is still open and incorrect when edit the qty. The PO PDF I use is the one on the left of the screen PDF/Email(Quick)
Hi @erin.russell ,
The issue is with your PO PDF custom doc. I pulled a backup and loaded the pdf with both the custom doc in place and then again through our default document.
You can find this document under Admin > Config Settings > Custom Document List > PO PDF
This screenshot is with your current custom doc file (I’m guessing it is looking at original cost).
This second screenshot is after reverting the custom doc back to our default version:
