Quote tax - not displaying rates

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#1

Hi, when editing quotes we can’t select a tax rate at the header level anymore, the control for Taxable/Non-Taxable remains but you can no longer change the tax group - is it the intention that this is controlled by the bill-to/ship-to contacts now?

Also on the pdf form it doesn’t say the % rate now, it just gives the tax group description and the % symbol.

Once converted to an order you can then edit the tax group in the header and the order acknowledgement displays the tax rate as well.

Kind regards
Martin

#2

In addition to this it seems all the quotes we converted to orders from Friday 5th onwards converted with 0 tax, but when you go in to edit the order there was a message saying the tax rate had changed and click here to update.

I’ve gone through and updated the ~10 orders there were but it does seem now if we convert a quote it comes through with no tax regardless of what is set in the header.

#3

Hi Martin,

Apologies for the hiccup here. This was a system-wide bug that we just fixed and deployed to your environment about 30 minutes ago. Any new quotes created will display the tax properly.

Thank you for your patience!