As of a few days ago, orders coming in through our website are not auto depositing. When the APIs were putting the orders and payments in the system, the deposit would auto close as well. For some reason this has changed and we need these deposits to close automatically when received.
Hello,
I am looking into this now, can you send me a link to one of the deposits that did not close?
Thanks
Cetec ERP Support
Hello,
I spoke with engineering, you should have API documentation (please let me know if you can not locate this), they advised checking and verifying that you’re passing the necessary parameters for this. If you can not pin down the issue, they’ll need you to provide the full request in the format it’s being submitted. They will review that, and if it’s a bug engineering can then create a fix. If it’s a problem with the request it will probably constitute billable engineering time to resolve.
Thanks!
Cetec ERP Support
https://currentperformance.cetecerp.com/deposit/53600/edit
https://currentperformance.cetecerp.com/deposit/53603/edit
https://currentperformance.cetecerp.com/deposit/53605/edit
This is something that used to happen. It changed after the last update.
So we had the necessary parameters before, nothing on our end has changed.
Let me know where or how I should send the API information to.