Hi,
I am trying to apply credit notes, prepayment and actual money received from the customer but it keeps change the amount. Also, some invoices are showing paid but they have full balance due and i can’t clear it.
Hey Nasir,
The AR Payment you sent my way in the comment with Imperial Controller is blank – there are no credit memos or invoices applied to that AR Payment here - Cetec ERP
Select what invoices you want to include, along with credit memos, and let me know once that’s been completed. At that point I’ll review the payment object for a discrepancy regarding the totals of the invoices against the totals of the credit memos.
Now when you’re on the AR Payment page, all you have to do is select the ‘Include’ checkbox of the items you want to include (i.e. Credit Memo 12.1 & Credit Memo 14, Invoice 1001.1 & Invoice 1002.1).
The system should then auto calculate out the amount owed, against the amount the CM’s are reducing on the payment, and that total should match what’s expected. Is this not the case? When do you notice the values changing?
Thanks!
Cetec ERP Support