Sometimes our suppliers do not respond to our Pos with acknowledgments, which leads to us following up with them until we get a response. Cetec has the “Acknowledge” screen which tells the system if the order has been acknowledged or not, so is it possible to have an automatic follow-up that could be configured to send emails requesting an acknowledgment until the “PO Acknowledgment” field was changed to “acknowledged”? This would save us a lot of follow-up. If there is already a way to do this, please let me know! Thanks.
This functionality already exists actually! If you navigate to a Vendor record and go to the notifications page on the left hand menu you will see a place to create notifications. If you select the option
PO Email (Acknowledgement Request) and set it up for a certain frequency it will send out an email to the contact email at that frequency until the PO is acknowledged. It won’t send an email if there aren’t any unacknowledged POs.
Please let me know if you have questions.
Cetec ERP Support
Amazing. Thank you for the info!