We have an old invoice in our system that was invoiced but never paid for. Is there any way to remove this from our system or close it as bad debt?
There are two options that would work in this scenario depending on what’s best for you.
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You can create a credit memo for the amount of the invoice and then create an AR payment and apply the credit memo to the invoice. You can debit the credit memo to whatever account you need to.
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You can create an AR payment and use a write off charge for the whole invoice amount. That will remove the invoice from your open invoice lists.
Please let me know if you have more questions.
Thanks,
Cetec ERP Support