Calcuquote not working for some

Get Help & Support Software Bugs / Issues
1

My sales and purchasing cannot see the Calcuquote pricing. It spins and returns nothing. As an admin, I can see the pricing. I have tried to give them different roles, that didn’t work. I tried giving their roles specific access through Access Control for Calcuquote features and that didn’t work. Please advise what I am missing.

Thanks,
Kelly

2

Kelly,

We’re looking into this for you, and we’ll get back to you as soon as we can.

Cetec ERP Support

3

Kelly,

Just to check, are you using the Price Fetch API? What’s a part that I can look at to test this? And are there just specific users having the trouble, or is it anyone with the Sales or Purchasing role but not the Admin role?

Thanks,
Cetec ERP Support

4

I checked all users with sales, but if it helps, you can check doriant or margaretm. Try part number MOL08-50-0113.

5

And is it the Price Fetch API?

6

I believe so. It comes up and allows them to start the search, then spins and doesn’t return anything to their screen.

7

Hi guys!

Any ideas on this? It is still not working.

Thanks,
Kelly