When our chart of accounts was set up in the beginning, the schema was incorrect and as a result the Revenue total is showing as Gross Profit. We have both sales and COGS in the 4000 series.
Can I change the account numbers and will that roll back through history or is that something engineering needs to do?
Did you not receive the questions from case 27451 about this issue? Our accounting team had looked into this. Please follow up on that ticket if you have further questions.
Could you reach out to your IT department about the emails not going through? You can also follow up on the email and we can resend the details as well for that ticket. You may need to whitelist support emails.