Some of our BOM pages appear to be broken, we are getting internal server errors when the links are selected, example links and image below. We cannot commit orders while this bug is present, can you please help us resolve this?
https://cetecerp.ad.attolloengineering.com/part/3889/inventory
https://cetecerp.ad.attolloengineering.com/otd/revision/6717/edit_bom
Thank you,
Paul
Thanks for reaching out. We are happy to look into this if you could give us access to your environment.
Thanks,
Cetec ERP Support
Access was granted, please let us know when you can take a look at it.
We are currently looking into this error. We will get back to you ASAP with an update.
Thanks,
Cetec ERP Support
It looks like the issue was a recursive BOM. On this part record you can see that the BOM was a component of a the parent BOM which caused a recursion. Cetec ERP
We added a recursive at the end of the BOM causing the issue so you can make the necessary edits. That 500 error has been cleared and you are good to go!
Thanks,
Cetec ERP Support
Thank you! Confirmed, that did it.