Hi,
We are experiencing an issue after the update to Cetec 4.15. This problem affects 3 to 4 of our users.
User ID: 69, Username: NPD - When this user opens a production order and tries to enter work instructions in the Work Order, clicking on “Work Instruction” or “BOM Management” results in a blank white screen.
2.User ID: 70, Username: Quality Control - This user experiences a similar problem, but only when assigned the “Quality Assurance” role. The issue disappears when the “Production Incharge” role is assigned.
3.User ID: 56, Username: Purchasing Incharge - This user encounters a blank screen when opening a quote.
Thanks for reaching out about this. This is most likely a caching issue. If they do a hard refresh and clear their cache they should run into this issue anymore. When they get one of those blank screens they can hard refresh and clear cache and it should bring it back up.
@cetecerp23
Thank you for the suggestion. However, our users have already cleared their cache, and the issue persists. This does not appear to be a caching problem but rather an issue on the Cetec backend.
We’ve observed that when these specific roles are assigned to different users, they also encounter the same problem. Interestingly, when the roles are changed, the issue no longer occurs. Additionally, when I impersonate the affected users on my own system, I experience the same issue, but when I use my own admin role, the problem does not arise.
This indicates that the problem is related to certain roles or permissions in the system. Could you please investigate further?
Regards,
Rana Muneeb
For the NPD user with the NPD Role… it appears that the NPD Role is set to “Deny” for otd:order user_scan and otd:order production_schedule which are sub requirements to load the work view. I imagine you are clicking on the Work Instructions before the page has fully loaded… but if you simply click into the work view and wait the page will become blank without clicking into the work instuctions.
@cetecerp2@cetecerp23
The issues with the NPD and Quality Assurance roles have been resolved, but we’re still encountering problems with the Purchasing In-charge role. The control you suggested worked for 8 to 9 days, but the issue has now reappeared for the Purchasing In-charge role. Could you please look into this further?
Regards,
Rana Muneeb
