Commission Data not Running

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1

Good day. Trying to run commissions for our team and I keep getting an error and no information is being produced.
https://bkvalvesequipmentinc.cetecerp.com/invoice/commission_vendors_new?commissionStatus=0&arStatus=Paid&fromPaymentDate=2024-01-27&toPaymentDate=2024-02-26&type=summary&vendor={"id"%3A63%2C"vendor_id"%3A63%2C"name"%3A"Sandi+Watts+-+Commission"%2C"vennum"%3A"63"}&includePoData=false&includeCommissions=false&__sortBy__=[]&__pageIndex__=0&__pageSize__=25&__reload__=1

Keep getting a failure message. Please advise. Thank you. --Kris

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3

Also, the “HELP” bar that used to show up on the side of CETEC pages is no longer active. It just doesn’t open to get into the HELP section. Please advise. Thank you!

4

@kwall222

I apologize for the delay on this! Are you still receiving this error? Also the help tab is only for Standard and Enterprise users now as detailed in our newsletter for the 4.12 release: Cetec ERP Version 4.12

“New Help Tab at bottom right of every screen on Cetec ERP lets you ask AI Chatbot questions and returns answers from Cetec ERP documentation (available to customers on Standard and Enterprise plans only).”

You can still access our documentation on cetecerp.com.

Please let me know if you are still having issues and I can look into them!

Thanks,

Cetec ERP Support

5

Thank you. It appears the reporting is working but no longer gives a running report # like the old version.

Can we go ahead and move our CETEC to Standard? Thank you!

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@kwall222

We are happy to move you to the Standard support plan! Would you mind emailing accounting@cetecerp.com so we can get this moved over? I will let them know to look out for your email.

Thanks.

Cetec ERP Support

7

OK. The NEW commission report for vendors is not calculating any commission. can you please let me know if there is an issue or why its not showing the commission structure for each order?

NEW: Cetec ERP

OLD: Cetec ERP

8

@kwall222

I noticed that you are on the standard support plan. You can email support@cetecerp.com and we can help you a lot faster!

Thanks,

Cetec ERP Support

9

Sounds good. But do I get an answer on this string?

10

@kwall222

Let me make a ticket in our main ticketing system for this ticket for you. I will start looking into this right away. Tickets in our main ticket queue are the first priority for us so this will be sure that we get to your ticket quickly. I will add your email as a collaborator and start looking into this for you.

Thanks,

Cetec ERP Support

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