Commissions not updating after uninvoice/invoice

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1

Good day,

We noticed a possible glitch in the commission tracking of GP$ within Cetec. Our sales team accidentally pulled an order that was set to “charge” for the line items even though the order was supposed to ship from our “stock”. When we had trouble relieving inventory it was discovered that the order line items were not setup correctly. We then went ahead and un-invoiced and updated the order lines to “stock” and then reinvoiced. However, the commission for the order is still tracking the order/invoice as if it was 100% gross profit based on the original order having no cost. Even though the updated invoice now has a cost this does not reflect the updated on the commission total. Cetec ERP

Please advise. Thank you. --Kris

2

@kwall222

Apologies for the delay on this. I’m looking into this now and will get back to you ASAP with an update.

Thanks,

Cetec ERP Support

3

@kwall222

It looks like a lot of edits were made to this order from the quote to order to invoice. Depending on when commissions were added I don’t know if necessarily the commissions would have updated if they were already there. Since you uninvoiced and made changes I’m not sure it would have updated. This seems to be a relatively special case. Have you seen this happen anywhere else? This is a bit hard to test. Can you give me the exact order of operations you did from quote to invoice?

Thanks,

Cetec ERP Support