Credit Memo on RMA Question

Parts were received back into inventory on RMA for a quality issue but customer order still shows parts were fulfilled and no balance owed.

Does a credit memo need to be issued against the invoice for parts returned before the open balance is updated for parts still owed (i.e., to allow replacement parts from inventory to be picked against existing customer order)?

Thank you!

@ntrinh ,

Can you provide the RMA ID or url for me to look into this?

Thank you,
Cetec ERP Support

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