I am trying to mass import orders into the system using the data import feature as since so many of them are different PO numbers. The template is filled out to include all required fields and the import doesn’t throw any errors. When I finish the import and go look for the job imported, it is showing that the order is closed.
Excel screenshot of what is being uploaded →
Link to the order in the system after upload →
https://lumin.cetecerp.com/order/MN48.1/view
I can’t figure out how to reopen this order and I have had to go in and delete multiple orders that have done this just to start over. What am I missing to make this importing smooth and keep the orders open after upload?
Hi Christie,
Would you be open to jumping on a screenshare call today? I uploaded the file into a test environment and it uploaded appropriately. I’d like to see if there is anything different between our steps. One thing I noticed from your screenshot was that this order populated lines 13-15 for you, but the dataset has lines 1-3 (that is what is populated for me).
Let me know if you have availability and I will email you directly.
Sincerely,
Cetec ERP Support
Yeah I’d love to. I’m good any time between now and 1:30 CST today. Earlier the better would be ideal though.
Posting a screen shot from my end just in case. I’m seeing it at 13-15 lines, is it reusing old/closed order numbers?
Updating here on findings just in case anyone else is having the same issue. We were finding that the external key was causing issues. So far, we found that we need to ensure that the external key is a unique ID that hasn’t been used on any other jobs within the system to include closed/deleted orders.
