Document Backups

kellym · June 13, 2024, 4:09pm

Hi guys,

It seems like our documents are not being backed up. Can you look into this?

Thanks,
Kelly

Mhapken · June 13, 2024, 6:28pm

Hello Kelly,

I show that my documents were backed up today.
Is there anything else that would cause this issue?

Thank you,

Matt

kellym · June 13, 2024, 7:35pm

Hi Matt,

I have no idea. When we try to download it, it says file wasn’t available onsite. It also shows on my screen that it was not backed up since 2019.

Thanks,
Kelly

cetecerp13 · June 18, 2024, 5:04pm

Hi @kellym,

Thanks for bringing this to our attention. I will look into this with our engineering team and see if we can figure out why the documents backup appears so outdated.

cetecerp13 · June 24, 2024, 5:32pm

Hi @kellym,

I just sent you a direct message about this, we will need some potentially private information in order to get you a current backup file.

Thank you!