We are unable to balance Reconciliation #14 for the period ending 2026-03-31 due to a canceled check in the amount of $194.75.
It appears that when the original check was voided, the system automatically created a replacement check with a $0.00 amount and a serial/check number of 0. We believe this behavior is preventing the reconciliation from balancing.
Could you please review this issue and advise whether this is expected system behavior or if a correction is needed? Thank you.
I located AP Payment 821 for the 194.75 and when clicking into the ledger entry it looks like it might have a date issue on that AP Payment where the July date is not properly canceling the AP Payment on the original March date.
I also noticed there is a “Journal Entry” memo on two of the Split lines?
I believe what you’d need to do here is go into Entry# 10826 and see if the date can be changed from 2026-07-07 to 2026-03-31.
The check number referenced on this payment and voucher is not correct: check #0. The ACTUAL check number is 24104. We can’t void this check due to issues in the system, I’m guessing it is check #0. This is a critical issue.
In Cetec, the AP Payment #821, is a different object from the Check #24104, and AP Pmt has a ledger postings where the check does not. That is why the AP Payment 821 is what is showing to be checked reconciled on Acct Reconcile #14 in the Payments list, seen below:
We will test taking the actions described below in following screenshots to see if the system will allow a date update for the Cancel Ap Pmt in July, changing to 2026-03-31:
We need to void check 24104, cancel the payment and the voucher. They were created in an attempt to fix the initial issue of open vouchers not balancing with the Balance Sheet report. This was reported earlier and the fix we were given caused the Bank Reconciliation to be out of balance.
In test environment, I was able to see the Error message you are recieving (first screenshot), and that both this check and another check #813 are still both attached to AP Pmt 821, which could be why the system is throwing the error on attempt to cancel check #24104…we will check with engineers on next steps to clear this up. But, first we need to know which check, if any, needs to remain to check as cleared on Account Reconcile #14 as payment on the Voucher? It was not immediately evident that there were two checks involved, one now #0 due to cancel, and one #24104, and unaware if either of them were actually supposed to be checked as cleared on Account Reconcile #14 or if both are canceled and neither should appear on Acct Rec #14 to check as reconciled at all.
The ledger date fix recommended was necessary in order for the Cancel AP Payment to properly post the cancel lined up in March 2026 in the same month as the two related Make AP Pmt posts, regardless of other issues at hand.
Anytime a user at Veris receives an error message like the one below, please screenshot and include in Forum correspondence right away as it is indicator of something unusual going on.
First thing we will do now is confer with engineers as to a fix to resolve. We do first need to know what you all would expect to see on the Acct Reconcile #14, a check to be cleared? and if so, which one?
This Forum ticket has been escalated to engineers for assistance. In testing, I was unable to complete Cancel Check on either check 813 (#813) nor 814 (#24104).
We still have an outstanding question as to whether you all are looking to cancel both checks and also clear the value of AP Pmt 821 and close it, or is there to be a single AP Pmt 821 remaining to be checked reconciled on Account Reconcile #14? We are likely not able to fully resolve your issue until we have an answer to this question.
Both need to be canceled. We need to totally reverse the transactions related to this. We need to cancel the checks, cancel the payment and close the voucher. It was an attempt to fix the same issue we had with payment 606, which we originally asked for assistance with.
Engineers had to unlink check 813 from ap payment 821 in your produciton environment. Now that that is done, both checks (and the payment if needed) can be cancelled individually now.
Let us know if you all need anything else regarding this issue.
Would you please also fix payment 606? There are three zero-dollar checks associated with this payment. This is the original error/problem that we were trying to fix.
We are close but this is not resolved. The problem started when open vouchers report on 3/31/26 did not balance with the General Ledger. We were not able to void the check 23945 because of the multiple zero-dollar checks that were linked. We were told to solve the problem by going to the ledger entry for payment 606 and reverse the entry. This solved the A/P to ledger balancing issue but caused the Bank Reconciliation 14 to be out of balance, because the check was no longer listed (even though it actually cleared the bank). I can’t void check 23945 because the payment entry has been reversed. We did as instructed and now the whole thing is one big mess!!
We are taking a look at status of check 23945 and all actions on it in ledger, per the most recent report from engineers, "fixed/unlinked checks 597, 598, and 599 now leaving check id 601, check number 23945 still attached to ap payment 606. and will get back to you as soon as possible.
Follow this link to the check register filtered as in screenshot below and use the Mark as cleared button on the Check 23945 line so it will no longer appear on your Open check list.
I cannot find an instruction given to go to the ledger entry for payment 606 and reverse the entry anywhere in the two forum ticket threads, but there was an instruction to make a manual ledger entry adjustment to the bank account so that the entry can be cleared on the Account Reconcile 14. The manual ledger entry was made, but it was entered backwards. If the manual ledger entry is updated to reflect the following screenshot, the $ amount will appear as a Payment to be checked reconciled rather than a Deposit for that amount:
These are the instructions that we followed to reverse the payment ledger entry.
Satisfaction Case 39911 For Veris Technologies Title: 03/31/26 A/P Ledger doe not equal AP Summary due t
A new comment has been added.
Jeannie,
I spoke with Jeremy because I’ve seen this issue before and rather than have the delay of going to the forum where you may or may
not get the answer for the exact steps to take to resolve, then come back to our support team where you would be billed, we agreed
that we would provide this resolution at no charge to you this time.
Because AP Payment 606 was made, canceled, made, canceled, made, reversed, etc., please take the following steps:
On this entry Cetec ERP , click the blue Reverse Entry button
Scroll down a bit. The Reverse On date should be defaulted to 2026-03-11
Click the red Reverse Entry? button.
The 2026-03-31 AP Summary is $102,434.37 and the balance of a/c 210030 Vendor Reconciliation will be the same.
Thank you.
Cetec ERP Accounting Support - Arlene
We assumed that by taking this step that it would VOID the check. However, it did not. Would it be possible to have one of your team members call us to walk through this process prior to us doing anything? We are fearful that these steps shown may cause more issues.
Ledger entries for payment 606 were reversed as directed (see above), therefore check ID 601 (check number 23945) does not appear of Reconciliation 14. The check that does appear on this reconciliation is related to a check (24104) that was voided, the payment (821) was canceled, the voucher (1081) was closed, so it should not be listed on the reconciliation. We just need to be able to void check number 23945 and issue a new check.
Since the “FIX” was taken care of but “MATCHED” with the incorrect entry, would it work to have someone on your team to “DELETE” the remaining piece to the puzzle from our Bank Reconciliation #14? I am fearful that we have spent MUCH TOO MUCH time on this fix, and we KNOW we are clearly not out of balance.
If so, would there be any foreseen consequences of you doing so?
