When we apply debit memo against voucher an error occurs that payment can’t be negative. We were trying to apply debit memos of multiple vendors against vouchers but same error occur every time. Kindly resolve the issue as soon as possible so can apply debit memos against vouchers in a timely manner.Thanks
Good Morning Mubashar,
I am looking into this issue and will reply back as soon as possible.
Best,
CETEC ERP Customer Support
Mubashar,
Are you trying to apply Debit Memo(s) against Vouchers 32473 & 32474? Those Vouchers are open for that Vendor and should show in a list below the list of Debit Memos…is that what you see when you Make Payment on either of those Vouchers? Those Vouchers are in Approved state and have a Make Payment link at the bottom of the Voucher screen; there is a third Voucher but it is in Entered state…must be approved before Make Payment link will appear. Note that you can only apply Debit Memo Value up to the amount of the Voucher(s) you want to apply the Debit Memo value to.
Please reply as to whether you are able to Make Payment on Vouchers 32473 & 32474 including Debit Memo values that do not exceed the Voucher amounts included to be paid.
Best,
CETEC ERP Customer Support
Yes, we apply Debit Memo(s) against Vouchers 32473 & 32474. We also apply Debit Memo Value up to the amount of the Voucher(s) but the same error occur that payment can’t be negative. We also try to apply debit memos of different vendors but the same error occur that payment can’t be negative again and again. Kindly resolve the issue as soon as possible so we can apply our open debit memos timely.
Mubashar,
This issue is being escalated to our product team to resolve. We will let you know as soon as possible when they identify and resolve the issue causing this.
Best,
CETEC ERP Customer Support
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