I might add that when I click on the BOM Worksheet for each sub assembly
I get this message in yellow displaying on the screen. BOM Worksheet is still loading. Please wait and reload this page. If you suspect that something has gone wrong, click on the Refresh BOM below to try again.
Quick question here, you can successfully commit the quote to an order, but when you go to generate sub-assemblies on the new order are you doing it via the ‘Create WO’ button on the left hand navigation menu?
Is that where you run into the 500 - internal error is when you try to commit the workorder quote into an order or is it when you just click the ‘Create WO’ hyperlink?
If you could, please send over as detailed a list of operations that you’re working through as you can i.e.:
Generate a stock order quote.
Commit the stock order quote to order.
Commit to order successful.
On the stock order, I try to generate a workorder via the ‘Create WO’ hyperlink.
I am able to get to the quote page, I get a 500 - internal error when trying to commit
or whenever I click ‘Create WO’ I receive the 500 - internal error immeditately.
Could you send me a detailed order of operations like I provided above so I can quickly test this and get it corrected for you? Again I just need the details/order of ops on exactly how you get to that 500 - internal error.
I’ve got a route that I can use to speed this up if you’d provide approval for me to work through that test quote you have (TEsting Internal Server Error).
I just need to click that ‘Here’ hyperlink to try and populate the 500 - internal server error.
Could you pass along approval for me to work through that in your production environment so I can quickly try to generate that 500 - internal error?
No setting here, I would just need approval from you that I can click the ‘Create Subassemblies Here’ in your production environment (just a ‘yes, you have approval’).
If not I can continue trying to test this particular issue in one of our environments. I have not run into this issue in our backup though - the alert that you’re getting above the quote/bom worksheet is not present on my end.
I did not receive the 500 - internal error that you did when you clicked the ‘Here’ icon. Are you able to commit the quote to an order now or are you still having issues?
Yes, That is because I have already got the internalserver error on that quote.
As you can see I am not able to commit that to order.
It says “order Entry Prohibited until all conditions are met”
Thank you for the followup information & the quote that you generated for testing. I’m going to work through this and see if I can reproduce the internal server error.
Once I do I’ll generate a ticket for our engineering team to check into and get that resolved for you.
I’ll be in touch with another update once I’ve been able to get that reproduced, a ticket sent to engineering, and that they’re actively working to get that corrected.
I have this sent over to engineering and they’re currently evaluation the test case that I’ve sent over. Thank you for the quote creation on your end and for allowing us to test that in your production environment.
As soon as engineering sends this back my way I’ll be in touch with an update for you. Hang in there, we’re working to get this resolved.
Please tell enginering that they are free to test as many quotes they want in our production env.
As long as they stay with any of the FIG’s from qweet … i.e FIGQWEET…
@cetecerp21
Back at office and the problem still persists!
Seems no more efforts were made yesterday to adress the problem.
This means another day for us with no production orders being created.
