Invoice Adjustment

We need to adjust an Invoice by $.01. When I edit a sales price or adjust freight the following error appears " **Error:**Invoice Not Updated: Cannot adjust resales below total payments!".

Any suggestions?


Would you be able to provide the invoice number that’s causing the problem? We’d love to take a look and see what’s going on here.

Invoice 2410.1-1

@jake while testing this we did discover a couple of unusual things that may be contributing to your issue here. We’ve got our engineers working on sorting those out now, and will update you as soon as it looks like we’ve got this resolved.

Do you have an update on this? Our customer has been waiting for a paid invoice and I can’t get it for her until it’s fixed. Thanks

@kali No update yet. There is a rounding issue of some sort at work here that we’re trying to track down and resolve.

As soon as we know more and/or have a resolution we’ll update you here.