Issue with Order Quantities Displayed on Invoice and Packing Slip on scheduled shipment

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1

Hello Support,

We created an order with the following scheduled shipment details:

  • Total Quantity Ordered: 500 units
  • Shipment Split: Two shipments of 250 units each

However, the customer has requested that both shipment lines be shipped simultaneously. After reviewing the invoice and packing slip, we noticed discrepancies in how the quantities are displayed. Below are the issues we observed:

  1. “Orig Qty Ordered” shows only 250 units, instead of the full order quantity of 500 units.
  2. “Qty Ordered” shows 481 units which is reflecting the shipped quantity, rather than the
    original order quantity.
  3. “Ship Qty” shows 481 units, which is correct.
  4. “Back Ordered” shows 19 units, appears to be correct.

Could you please review this on your end and advise if there might be an issue with how we are creating the order that could be causing these discrepancies in the invoice and packing slip? Any guidance would be appreciated.

Looking forward to your advice.

Regards,
Mahtab

2

Hello,

I see these are both custom documents in your environment, it is billable to have us adjust them. I can create an order if you would like and request the orig qty ordered pulls from all lines, and qty ordered pulls from the open order value.

Please let me know if you want that order placed, and if I have the values correct.

Thanks

Cetec ERP Support

3

Hello Support,
Thanks for the advise. I will discuss it with my manager and get back to you.
Regards,
Mahtab