Look up fields are not working

Get Help & Support
1

Hi,
All look up fields and search values are not working in quote entry, in searching for part number in the search tab, etc.
I cannot enter a quote as customer name is disappearing after they are entered, part numbers cannot be entered. (look up function is not working).
Please have a look to the below example.
https://emergentvisiontec.cetecerp.com/quote/4017/view

Need urgent attention.
Thanks

2

Good afternoon Hadi,
Is it any/all customers you try to create a Quote for, or a single, specific customer?
Thank you in advance for any additional information to help us assist you.
Best,
CETEC ERP Customer Support

3

Hi,
This issue is happening just to one of our users. User name “mrogers”.

As mentioned search/ look up function is not working anywhere in the Cetec.
It is not a specific problem to one customer, it is for all customers. All part numbers, vendors, etc.
In invoice list, quote list, part list, etc, search/ look up is not working.
have a look at below pictures and links.

image
image787×456 28.4 KB

image
image
image725×423 14.5 KB

My phone number is 778-650-4244, I can take you through if you can call.

Thanks, Hadi

4

Hadi,
Sorry, just saw that it is a specific user…we will get product team to take a look to see what is causing this for the one user. Thank you for the specifics.
Best,
CETEC ERP Customer Support

5

Hi,
Yes, specific to one user “mrogers”.
I checked just right now and problem still exist.

Thanks,Hadi

6

Hi @hadim,
Our engineering team took a look here and was able to figure out what the problem was.
That user should now be able to continue using the various search functions as normal.
Thanks!