Missing NCRs

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1

I was working on completing CAR form #70 Production - Quality (cetecerp.com), which appears to be associated with NCR #89, but when I click the link for the NCR form to review it, there is no NCR #89. So I went to the NCR screen and searched for all NCRs entered from 04/2022-03/2023 filtered to show all whether they were open or closed and I don’t see #89 Production - Quality (cetecerp.com). I also now realize that there is no NCR #88 in the list either. Can you please advise why this might be the case?

2

Hi Jordan,

First thank you for sending the links, that helps so much!

Second I ran usage logs and it appears that NCR was deleted on 3/15/22 and 88 was deleted 3/27/22

Unlike some other things in our system, if you delete a NCR it is just gone, not deactivated. Please let me know if you need any more assistance on this. Thanks!

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3

Are you able to provide me with the title of those NCRs (88 and 89) at least? I am surprised that it shows a 2022 date for being deleted when NCR 89 was linked to a CAR that was initiated in March 23.

Is there a way to “de-link” or unlink NCR 89 from CAR 70?

Thanks,
Jordan

4

Engineering is going in to see what they can do, if they can ‘un-delete’ it they will, as long as you are ok with that. If not then they will try to ‘de-link’ it, I will let you know what they are able to do and if they can get the title of it.

Thanks!

5

Also Jordan, I put that date wrong, they were both deleted in 2023.

6

Thank you. If they can undelete it, that will be very helpful, or at the very least if they could provide the title of it/description of what was there.

7

Hello,

So we can’t get the title or ‘un-delete’ these, but engineering is ‘de-linking’ it from that CAR.

8

Is NCR 88 linked to any CAR? Or just NCR 89 is the one that is linked?

9

I did not see it linked but feel free to message back if you find it somewhere and I can have engineering remove it.

Thanks!

Cetec ERP Support

10

In the future do you think it might be possible to “un-delete” these NCRs? I think they may have been deleted on accident.

11

I will put the request in to engineering as a future feature development.

Thanks!

Cetec ERP Support

12

Thank you! Can you please also have engineering looking into NCR #77? It looks like we have a part that was tagged with NCR #77 but when I go into the system I don’t see it.

13

Can you please send me the link to where you see that part linked to the NCR?

Thanks!

14

I apologize I should have been more specific- we have a physical part that was tagged with a red tag that noted NCR #77, but when I went to look up NCR #77 in our system and it was not there.

15

Hello,

So we can’t get any data on that one, our usage logs only go back 3 months so if it was deleted before then, we can’t see any information on it.

Thanks

Cetec ERP Support