I’m using the Ordhead workflow and I have some concerns about the alerts.
When I change the state of the workflow and the assigned person is the same. They do not receive an update email.
I have a workflow state “Order Scheduled” assigned to person “Cassandra”
When I change the workflow state to “HOLD ORDER” and the person to “Spencer”, Spencer gets an email.
But if I change the workflow state to “HOLD ORDER” and the same person “Cassandra” is assigned, they do not get an email update or nag alerts.
It seems that for email notifications or nag alerts to work, the assigned person needs to change which is very limiting from a management standpoint.
Can you help?