Hi I am new to this group, Cetec and my job.
We are having an issue with the ship to address not populating and our address changed so the old address sometimes populates instead of the new address. Are there settings for this or is there something I should do differently?
I appreciate any assistance on this.
Good Morning Dorothy!
Welcome to the Cetec ERP community forum, glad to have you here!
Regarding the ship to addresses not auto-populating or showing different addresses that what you’re expecting… do you by chance have any examples that you could provide?
If I could get an order number that’s referencing the wrong ship to address, or an invoice that’s presenting the wrong address that’d be greatly appreciated.
We pull those addresses from a couple data points within the system - so I’ll start at the order or invoice object and work my way backwards to see if I can identify the root cause of the problem.
Thanks,
Cetec ERP Support