Our system is not allowing the employees to clock out.

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1

Our system is not allowing the employees to clock out.

I am having to enter the clock out time manually.

2

@patg

Thank you for bringing this to our attention. Which users are not able to clock out? I did some testing and it appears “Admin” users can clock out fine. I am wanting to test to see if this is a user role issue that 4.17 unintentionally caused. If you wouldn’t mind, let me know which users in your Cetec instance cannot clock out and I’ll begin testing promptly.

  • Cetec ERP Support
3

Theusers that cannot clock out are:
Katie Ybarra
Kim Anderson,
Diane Braatz
Brian McGuire
Kristy Schafer
Lynne Larson
Jacab Marshaw

4

Thank you Pat. I will begin testing immediately.

5

@patg

I impersonated multiple users and was able to clock out on all of them. This leads me to believe this may be a cacheing issue. Would you please instruct your users to hard refresh/clear their cache and let us know if this issue continues?

On Windows/Linux, hold down Ctrl + F5. On Mac, press Command + Shift + R multiple times in quick succession.

  • Cetec ERP Support
6

we ended up going to the history and deleting cookie data. then started cetec again and that worked.

thank you,

7

@patg

Thank you for letting me know. I hope you have a great day.

  • Cetec ERP Support