Hey CETEC team,
We’re running into a frustrating issue with our quote/ invoice/ confirmation emails not reaching our customers—especially the majority of our clients who are government who have stricter email security.
Here’s the deal: emails sent directly from CETEC keep getting blocked or flagged as spam. We tried switching our Config settings to send through our corporate email, thinking it would help, but that actually made things worse. Now we’re at a loss on how to fix this.
What We Need
Is there a better way to send emails from CETEC? Something with higher security and better deliverability so our quotes actually land in inboxes instead of getting lost in cyberspace?
Some specific questions:
Is there a more secure email forwarding option we can use?
Can we set up an authenticated SMTP relay or something that plays nicer with government email filters?
How do we stop our emails from getting flagged as spam or rejected?
We just want to get our quotes in front of customers without fighting email filters. Any guidance would be hugely appreciated!
Looking forward to your thoughts.