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Thanks for reaching out about this. We’d be happy to get someone on our engineering team to take a look at this for you. It appears that you are using a custom doc for your packing slip, because of this the time spent may end up being billable.
In order to best deal with this, can you email firstname.lastname@example.org with an example of a recent packing slip that didn’t seem to have a problem that we can compare to, along with your best estimate of when the problem started.
They’ll be able to consult our engineering team and get you a quote if billable time is needed to fix the problem for you.