I ran a query to get a list of all of our parts (there are over 3000 of them) by going to Parts → Part List, hitting submit, and then changing the “Rows per page” to 500.
I browsed through the parts 500 at a time to find the part I was looking for. I noticed that some parts that show up on both page 3 and page 4, e.g. PRT11-2051. Other parts don’t show up at all, e.g. PRT11-2002 no matter what page you go to (note, this part is an active part, and otherwise shows up if you specifically search for it).
(edit1: the link was perhaps not working, so I removed it)
I am concerned if this kind of issue is present for other queries as well, in the event that you are using the same functions on the back end.. sometimes we need to look through pages of parts if we don’t remember the exact part # or description (which was the case here), so we would never find certain parts due to this bug.
edit2: the same thing happens when you restrict the table to show 100 parts at a time. PRT11-2051 appears on multiple pages.. I’m sure there are a lot of other parts that do too.
Thank you for bringing this to our attention, and I sincerely apologize for the delay in our response. Our support team strives to answer every forum question, but since we have to prioritize Enterprise and Standard support tickets, this can impact our response times, depending on the volume of tickets and margin of support members. Regardless, I am sorry, and I appreciate you posting here.
I pulled a backup of your environment and, since your deployment of Cetec ERP version 4.20, I’m not seeing any of the issues you reported. I tested each scenario and was not able to replicate.
Could you let me know if this issue is still occurring in your environment? I realize it’s been almost three weeks. If you have the bandwidth to investigate further, I’ll make sure you receive a quicker response.
Thank you again for your patience and for bringing this to our attention. My hope is the 4.20 deployment fixed any issue here - please let me know if you are seeing otherwise.
This is phenomenal work by you. Well done, I really appreciate it.
You’re right, this definitely needs review and cleaning up. I’m going to create an internal ticket for our engineering team and have them pinpoint what is going on.
Thanks again for your time, effort, and detail. I’ll get this fixed up for you as promptly as possible.
Thank you for your time today. I have escalated this issue to our engineering team for review with the test cases we have built out. I will keep you posted.