Parts for Internal Customer Accounts

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1

We have a Inter-Company Account (500-101-015) customer number 422 with sales location set to our main warehouse (SLC-Main). We created build to stock work orders for this Inter-Company Account.
Problem: When the orders are closed the parts do not appear in the warehouse or in item history. They only show up as invoice lines for the Inter-Company Account.
Did we set up the account incorrectly and is there a way to receive the items into our main warehouse without affecting our accounting?

2

@Dellis

Could you give me an example order that didn’t get received correctly? This should be working just fine. What do you mean by “receive the items into our main warehouse without affecting our accounting?” Are you wanting them to not affect inventory? Any other info you can give me would be helpful!

Thanks,

Cetec ERP Support

3

Here are a couple work orders that were created for the inter-company account (500-101-015).
3899.1-1
3899.1-2
3903.1-4
3903.1-2
each show as an invoice line to that internal account but do not show in inventory or in the history of that part.
Thanks,

4

@Dellis

I am still looking into this but Invoice 1903.1-2 is an unbilled invoice which is why it isn’t showing any history: Cetec ERP

Thanks,

Cetec ERP Support

5

@Dellis

I noticed that none of those orders have internal POs. All internal orders should have internal POs. Do you know why they wouldn’t have internal POs? Without internal POs the items don’t get received correctly.

Let me know!

Thanks,

Cetec ERP Support

6

Looks like this one was un-invoiced. Is there a was to reinvoice?

7

I do not know why the internal PO’s are not there.
We have not had this issue with previous orders. It only seem to be this one we did for this internal account.

8

Tangent:
“Without internal POs the items don’t get received correctly.”
Shouldnt the completed part show up in the part history though (under the Part, then Activity, then History), even if it wasnt received correctly, because it was still completed?

10

@Dellis @jburnell

Did you change this customer to internal recently? I noticed that all of your open orders for this customer are from August of last year. If you changed the customer to internal after that it wouldn’t automatically pull the internal PO because it was an old order and it didn’t get generated beforehand.

Let me know!

Thanks,

Cetec ERP Support

11

I do not know all that has happened to this order. It was one of the few we attempted to create an internal account instead of using the default account.
We did not had this issue with the others that were created.
But after reviewing the processes we have gone a different direction in creating the work orders that seems to fit our production process better.
Thank you for your help.