My password wasn’t working so I tried the “Password reset” button. It says I should have received an email but nothing has come through and it’s been a few minutes. Maybe the email service not configured properly on my newly created trial instance? Can you help?
Error message I receive:
If an account was found for your email address, an email has been sent to your inbox!
If you don’t receive anything, please contact your Administrator.
Most of the time our free trial environments have email sending disabled initially, to prevent unintended outgoing messages to customers, vendors, etc.
Unfortunately that also means that the password reset email gets prevented from sending.
Our engineering team has gone in and enabled that, so if you do the reset password link again you should receive that email.
Please let us know if that still doesn’t work for some reason!