not sure why but when your in the parts pick screen, the work order location at the bottom next to the update location and/or pick parts does not show where the order is currently. peopel are accidentally moving to a location in the system because of this error.
order 23164.1-1 has a current location of kitting (see image production view screen)
but the pick parts is showing traveler created. So when the employee is picking the material and they dont pay attention that this screen isnt matching the production view, they are accidentally moving the work order in the system to a different location. (see parts pick image)
This behavior is not consistent. Some work order dispaly correctly. it has always match in both screens for the past 3-4 years showing the current location. This issue is very new.
I logged into your instance to see if I could review, but the order no longer appeared open. Do you have any other examples I can look into? When this occurs does it seem isolated to specific boms/ labor plans?
I was able to locate it with the link, thank you. It had not populated for me as I was using the old domain - elecacc. To confirm, is the main issue here with the work location showing the incorrect next location? Looking at your screenshot of the pick screen, it is suggesting the next location as Traveler Created rather than Kitting Complete.
I’m working on loading a backup into a test site in order to investigate further.
no, this is supposed to be displaying the current location. Most work order displaying the location that it is currently in. A few show a different lcoation that is defitnely not next in the order of operations in the labor plan. Liek this one. This one is displaying wrong
the only issue i see now is that an order that is in a location that is not in the labor plan. When in the pick parts screen, it doesnt show that location, it will onyl show the labor plan lcoations. Is there a way to show the speciifc location that is not in the labor plan.
ex 23566.12-1 Cetec ERP
current lcoation is the “eubanks” in the production view
in the pick parts screen, that isnt an option even though that is where it current is. So when we pick parts it is forcing us to change locations even though we want it to stay in “eubanks”
The pick parts screen will only show the locations included in the labor plan, similar to the locations that show on the workorder below “Move Location”. Two options moving forward with the first being adding Eurbanks to the labor plan if the job is actually status here. The second option to prevent this scenario from occurring is to set the config “valid_location_changes_only” to 1, which would prevent the ability for the location being changed to one outside the labor plan manually from the “Current Location”. You may or may not want to go this route depending on why this order was set at that location, but the idea with picking parts is they should only be picked from a location within the order plan.
I see what you are saying. I did some testing and it looks as though if the location is changed using the Current Location (See All) button, then the pick parts screen does not default to the current location. When I test by changing the location using the ‘Move to Next’ button on the workorder screen, the location will display correctly.
I created an internal escalation with our engineering requesting that the Pick Parts screen will default to the current location regardless of where the location is changed from. As I have more information I’ll be in touch.
I wanted to provide an update. Our engineers our aware of the issue and will work to have this function differently in the future. In the short term we are going to add an alert to the pick parts page that will show the user when the location was changed using the See All link and let them know they may need to manually adjust the location on the pick parts screen.
One suggestion in the mean time until it gets corrected is to make sure your team is changing locations using the Move to Next button which will avoid the issue with the pick parts screen showing a different location.
I see you guys implemented the notification in the pick parts screen. This is ok. The problem we currently have is Cetec has changed the way this screen works. We have been doing the same thing for the past 5 years with no issues and now that this is changed, none of our labor plans support the business model we set up when first started with Cetec.
Here is our dilemma. We have set up all of our labor plans set to hit production, which is in the default labor plan of every part number that has a BOM. We determine based on available people and complexity of the job which department it needs to go to. (simple, complex, panel) These three locations are not in our default plan. We have never had a problem using the “see all” and moving them to those locations. We have been doing it for 5 years. Recently when Cetec changed the part pick screen behavior, we can no longer pick material without the screen automatically moving it to a random location that is in the labor plan.
We need a fix to this that holds the location the work order is currently in, in all screens, no matter what. Like it used to be before this change. I think this problem is more complex than what you guys think I am saying. Feel free to schedule a call or zoom/teams with me and I can show you our problem in depth and try to figure out how to get it back the old way.
Otherwise, we have a ton of labor plans that will be affected by this problem recently created by a new Cetec change that we have no control over and need to fix asap.