Our business processes doesn’t always allow us to create the “invoice” the same day the actual item ships. When determining “on-time” delivery, I believe CETEC uses the “invoice date” as the “Actual ship date” and when we don’t “create invoice” the exact day we’re suppose to ship, we’re considered late.
Is there a way to separate the actual date the package is shipped from the “invoice date” so that we can better track on-time delivery? and not have it be at the whim of our finance dept. timing for creating and sending out the invoice? in which case, we’re on-time delivery metric suffers even though we ship product on time?