@ElectricalAccess Hey Joe,
Not totally sure how/why, but if you look at the quote (…/quote/20211/view) all the lines have their prod line set to Artos already. Because that is set on the line level of the quote, that overrides the defaults of the build defaults and tempbom.
i do not know how this got set but i can tell you it started with the release a few weeks ago. i just haven’t had time to email you guys the problem. Can you please fix this so it doesn’t happen anymore? It really causes chaos on the production floor because the inventory room is taking orders to the wrong work locations.
It looks like there was a bug around quote prod lines, but we’ve since corrected it, and in testing it appears things should be working as expected for you now. Can you test and let us know if you’re still having trouble with this on new quotes/orders?
We’re still having trouble reproducing the issue to be able to see what might be happening. Can you talk us through the steps from quote creation through order commission that resulted in that order?
For example, the steps we tested (that appear to be working as expected):
create a new quote
enter customer and PO#
use the quick add to put J9745W-3 on a line
confirm in quotebom that Prod Line was correct (was set to SIMPLE… in this case)
commit order
Ordline was still set to correct Prod Line
Double checked Quote after committing order, quote shows prod line as unset, meaning the system is applying default logic to the prod line
Using the steps above, does the problem still happen on your end? If so, let us know, and we’ll have to investigate what’s different on your end versus ours. If not, where is the quote entry process you’re using different than what we’re testing that might be overwriting the prod line at some point?
@ElectricalAccess
We have a fix in process for this. It is running through some internal testing now but should be pushed out to you sometime next week.