Production Screens Not Opening – Error 500 (Internal Server Error)

rana826 · November 20, 2025, 6:24am

Hi,

We are facing a critical issue in our Cetec instance.

Some of our production screens are not opening and are showing the following message:

“500 – Internal Server Error”

Because of this, our production lines are completely stuck. Several jobs are currently in process, but we are unable to:

Open the production screens
Update progress
Move orders to the next step
Complete or log any work

Order Ref#

This order cannot be opened at all due to the error, and it is blocking our production workflow.

This issue is causing immediate delays in manufacturing, and we are unable to take any action on the production lines.

Could someone please assist us urgently or provide guidance on how to resolve this 500 error?

Your quick support will be greatly appreciated.

Regards,
Rana Muneeb

cetecerp20 · November 20, 2025, 3:40pm

Hi Rana,

I am able to open these orders and am not seeing an error.

Are you able to do a hard refresh (Ctrl + Shift + R), or, log in and back out to see if that resolves the issue?

Cetec ERP Support

cetecerp20 · November 20, 2025, 3:56pm

Hi Rana,

After further investigation I am seeing the 500 errors and will escalate this to our team here.

rana826 · November 20, 2025, 4:08pm

@cetecerp20,

I attached 3 snaps which screen shows 500- Internal Server Error. Kindly resolved by this issue on priority basis, because we are stuck in production.

Regards,

Rana Muneeb

cetecerp2 · November 20, 2025, 5:59pm

@rana826 can you check those orders again and see if they’re working for you now? Looks like some of the part revisions and linked master revisions that no longer existed. We’ve removed those links and it should be working now.

Thanks!

CetecERP Support

rana826 · November 21, 2025, 1:18am

@cetecerp2 @cetecerp20 ,

only Order#8042.1 & 7932.1 working fine now but the issue still presist in remaining two orders and we face 500- internal server error.

Regards

Rana Muneeb

cetecerp2 · November 21, 2025, 2:00pm

@rana826 can you try them again? They appear to be working now. I’ve made sure all revisions that are sourcing their labor plan from a non existent master revision are unlinked so at least that shouldn’t be an issue anymore.

Thanks,

CetecERP Support