I am adding a freight resale charge to my quotes to charge the customer for shipping and whenever I attempt to take a prepayment on the order at the quote stage, it says that I am overcharging and won’t let me process payment.
Order Resale is $100
Freight Resale Charge is $25
I attempt to prepay the amount of $125
Payment attempt denied because of “overpayment”
It seems that the Freight Resale charge is not being recognized at the quote level.
Can you investigate please