After the recent update it looks like Quotes with line item totals, don’t have a Quote Total
Can you help?
Thank you!
Steve
We had this problem with a limited number of quotes. It seemed like it might have been connected to quotes created in a certain period of time. Have you tried clicking on “Reprice”? I believe this fixed the quote for us. Also, I believe cloning the quote worked, as well.
Good Morning,
It looks like the quote that Steve sent over has already been closed & committed to order. I saw the resale value of $0.00 (and Ext Resale value of $0.00) showing on the quote.
Engineering is aware of this issue and has built out a fix to correct this issue on the quote and order objects. That should be rolling out sometime in the next 7-10 days.
The workaround here is to make sure and add that resale value back into the ordline after you’ve committed the quote over to an order and that should populate the resale data you’re wanting to see.
If the $0.00 value is showing on the quote Sherri is correct here - the repricing process should re-establish the resale value to your quote for you. If you’re seeing resale values show as $0.00 on the order once it commits there’s a fix that should be resolving that.
Apologies for any inconvenience this may be causing. Please keep an eye out next week to make sure your Quotes & Orders are showing the resale totals like they should be.
Thanks,
Cetec ERP Support
Thanks very much for the follow-up and information!
Steve
Good Morning,
Following up here to make sure your quotes are no longer presenting a value of $0.00 across your Resale & Ext Resale values. I also wanted to check in on the order object not presenting $0.00 values for resale & ext resale fields.
Is this still an issue for you or has this been resolved via the hotfix that should’ve been merged?
Please let me know!
Thanks,
Cetec ERP Support
Yes, I think this is fixed now. I have not heard of any issues, and they were limited also. Thanks for checking!!
Steve
Hey Steve,
That’s great news, glad we’ve got that fixed up for you! I’ll be closing this thread out moving forward. If you run into any quotes that aren’t presenting the resale value (or orders as well) please reference this particular case and open another thread for us to work through.
Thanks!
Cetec ERP Support