RE-OPEN VENDOR RETURN

https://justicebearing.cetecerp.com/vendorreturn/113/edit
How can we unwind a vendor return? It is coded/attached to the wrong vendor.

Good day - Any resolution to this?

Hey @justicebearing

When you say unwind a vendor return, are you asking if there is a way to undo the entire action, including restoring parts that were removed from inventory?

  • Cetec ERP Support

The vendor on the vendor return was entered incorrectly - I see no way to open it back up and change/fix the correct vendor assigned to ethe vendor return.

@justicebearing

Unfortunately, you are correct. There is no way to undo a vendor return once it has closed.

  • Cetec ERP Support

That makes no sense since I cannot close it formally - the vendor return process automatically closes as you progress thru the return.

@justicebearing

The system essentially reads this action as, “Vendor X, I know I sent that part back to you, but actually I’m taking it back.” So it’s unable to reopen the vendor return.

The recommended best practice would be to manually inventory adjust the parts that were removed from inventory, and then redo the vendor return to the correct vendor. That should keep any data from being updated incorrectly.

  • Cetec ERP Support