While reviewing our transaction history, we came across the following entry that appears to have been created by the CETEC ERP Support Team. We would appreciate your clarification regarding its purpose and accounting treatment.
Entry Details:
External ID: 910982
Entry #: 255711
Invoice: 9543.1-I
Invoice Date: 29-May-2026
Object Type: Invoice
Object ID: 19327
Created By: CETEC ERP Support Team
Location: Goldstar Medical - Main
Account: Gross Sales Revenue (Account #401000)
Entered On: 01-Jun-2026
The purpose of creating this entry.
The reason for posting it to the Gross Sales Revenue (Account #401000) account.
The business or accounting rationale behind this adjustment.
Whether any action is required from our side.
For your convenience, we have attached the direct link to the entry in the CETEC ERP system for your review.
I’ve escalated this to our internal product & engineering teams to review what’s happening here with the invoice & ledger entry in question.
As soon as I have additional details here for you I’ll be in touch with an update regarding what happened here, why it happened, and what the plan is moving forward.
1- are you aware of any API connections to Cetec that you may have setup to touch orders/invoices? We’d like to rule out that the “Cetec ERP Support Team” stamp there may have come from an API connection you have setup.
2- are you aware of any support interaction from anyone among your team who may have directed a support team member to assist you with the above order/invoice?
We will escalate this internally for further investigation, but also wanted to see if you could provide any insight on the above two questions.
Thank you for reaching out and for looking into this matter.
Regarding your questions:
API Integration:
We are not aware of anyone on our team setting up or using an API integration with Cetec that would access or modify orders/invoices. If possible, could you please investigate further and provide the specific user ID, user name, and relevant activity/history associated with the “Cetec ERP Support Team” stamp? This information may help us identify the source of the activity.
Support Interaction:
No one from our team, other than myself, has discussed this matter with the Cetec support team or directed anyone from the support team to assist with the above order/invoice.
We appreciate your assistance in escalating this for further investigation. Please share any additional details or activity logs you are able to identify, and we will review them from our side as well.
The May 29th 2026 shipment of part “NVA%%%1-A” failed to actually post transactions to your GL, because at that time you had GL mappings incorrectly mapped to top-level accounts, allowing the failure to post.
The support team apparently took action to get it to post, first by ensuring your GL mappings weren’t mapped to a top-level account, and then simply clicking “update” on the shipment/invoice record to properly register the post to your GL.
This should have been associated with ticket or email interaction with you, so I’m not sure if perhaps an email didn’t make it’s way to your inbox (or someone else at GoldStar) or got trapped in spam?
If the GL posting should reside in the month of May instead of the month of June, you can backdate the GL Post to May 29th instead of the June date.
Please let us know if you have any other questions or concerns.
Thank you for your reply. I will discuss this matter with our Accounts team.
I would also like to bring your attention to two other queries that are still pending. We posted these topics on the Cetec ERP Community Forum in June 2026, but we have not yet received a response or resolution for either issue.
We would appreciate it if you could please review these two pending queries and provide us with an update.
Could you please review these two topics and provide us with an update or response? Both issues have been pending for some time, and we would appreciate your assistance in getting them addressed.
