scanning

we have notice an issue with scanning. we use a barcode reader to scan the order number on a plate to input the order number in the search bar in cetec. Recently the scanning stop working on all computers. as fo right now, i have two work orders in my hand. 22237.1-4 and 23831.1-2

22237.1-4 will scan just fine.

23831.1-2 wont scan.

We have notice that any work order higher than 237xx.x-x will not scan and anything lower will still scan.

It makes me believe that the barcode generator cetec is using to generate the barcodes is generating properly any more. Can you pelase take a look at this?

@ElectricalAccess

Can you confirm what document you are using to scan? Are you using the plate, work list, full order plate, or the part pick list?

Let me know!

Thanks,

Cetec ERP Support

plate

@ElectricalAccess

I’ve escalated this to our engineering team. We will get back to you ASAP with an update.

Thanks,

Cetec ERP Support

@ElectricalAccess

Engineering has a fix for this and it will be to you in the next 7-10 days.

Let us know if you have more issues.

Thanks,

Cetec ERP Support

@ElectricalAccess Actually, you have a custom doc for your plate that wasn’t going to receive the fix we’re working on for the defaults version of the document.

Our engineers went in and made that same change to your custom doc, and you should be back to being able to scan the barcodes on your plates for any that are created/printed now.

Please let us know if you’re still having issues.

Thanks!

why is our doc custom? We do not need a custom doc

also, just tested and the barcodes still do not scan

Can you please provide us with a link to the document you printed that isn’t scanning? Feel free to send it as a direct message if you’d prefer.

Also, can you confirm for us what the printer settings you’re using in the chrome print window are so that we can try to match as closely as possible in our testing? Things like paper size, scale, and margin can impact how effectively the barcode is rendered when printed.

i am not sure what you are talking about. we are trying to print the plate for any work order.
paper size 9.5x11 (standard paper size
scale: fit to printable area
margin: normal margins

all of our setting are google chrom defaults.