sending purchase orders to vendors

When I send purchase orders over to a vendor , it says that it is coming from me but the email address for the vendor to reply to is outboud@cetecerp.com, so I am not getting there email because it is not coming to angie@hcdstl.com and in the admin feature I do have my email address in there under my profile.
Please help rectify.

Hi @angietesterman

Could you provide me a bit more detail on your process of sending purchase orders over to a vendor?

I created a test PO. How is the vendor receiving communication from you specifically?

  • Cetec ERP Support

when I place a pQuote I have contacts in each vendor, once I complete the PQuote I convert it and then email straight from there,

@angietesterman how are you specifically emailing your vendors?

  • Cetec ERP Support

straight from cetec, I hit PDF on the left side and hit email
as you can see from the second screen shot it looks like it is coming from Angie@hcdstl.com, but I tested it sent the po to the vendor and myself and it shows coming from Angie Halton:outbound@cetecerp.com see third screen shot



Thank you very much @angietesterman I appreciate it.

https://harnessandcabledirectllc.cetecerp.com/config/email_settings

Since you are emailing through Cetec, it is pulling the default email_from_address.

You can change this, but notice the warning.

Custom email setting support is billable. Do you have anyone internally on an IT team who would be able to help you? Or would you like for me to connect you with an engineer?

  • Cetec ERP Support

I see the warning, but don’t understand though that if I email an order and when a vendor replies to me where is the replied email going to? As I do not get them.
People say well… I responded to you and they send me a copy of what they sent it clearly shows its going to outbound@cetecerp. (no mans land)

@angietesterman

One solution is that you could add Angie@hcdstl.com as the Cc’d email address, so that a vendor responding all will be able to respond to you directly. You could also add a note on the PO specifying to your vendors to respond to Angie@hcdstl.com.

You can configure Cetec to where Angie@hcdstl.com is the email_from_address (which I know is certainly the ideal option). However, setting this up falls outside of the purview of support. I am happy to connect you to one of our engineers to assist if this ends up being the preferred method. Please let me know if you get to that point.

Sincerely,
Cetec ERP Support

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.