Serial number disappear after warehouse transfer

I transferred materials with serial number from one warehouse to another but the serial number disappear on the new warehouse. See below

@Kathleen.dizon

Could you give me a bit more information? What was the warehouse transfer? Which warehouse did you transfer it from and to? What part numbers did you use? Also can we have access to your site? Any info you can give me would be helpful!

Thanks,

Cetec ERP Support

Part number DIE000500-1 transfer from Attollo Warehouse to Quarantine Warehouse (BIN: New-139).
You have access to our site now.

@Kathleen.dizon

How did you transfer the parts? Did you hit the warehouse transfer button on the part record? Or did you create a warehouse transfer order?

Thanks,

Cetec ERP Support

I did hit the warehouse transfer button on the part record.

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@Kathleen.dizon

I am sending this over to engineering to take a look. I will get back to you ASAP with an update.

Thanks,

Cetec ERP Support

@Kathleen.dizon

Engineering has a fix for this. I’m not sure if you get the fixes as I know you block the server sometimes. Please let us know if you don’t get the fix in the new few weeks.

Thanks,

Cetec ERP Support

available to update.