Tax Issue on Invoices

cam.mason · November 15, 2023, 12:51am

For the past many weeks we have noticed tax on some Orders and Invoices not aligning and bein factored by 2.

For example, in this Invoice tax is calculated at 1365.00 however when generating a PDF the tax is double that at 2730.00.

Can you please look into this bug?

cetecerp23 · November 16, 2023, 3:55pm

Thanks for reaching out about this issue. I am going to escalate this to the engineering team and get back to you.

Thanks,

Cetec ERP Support

cam.mason · November 16, 2023, 5:46pm

Thank you. This is concerning as I am finding more examples of this related to inconsistent tax calculations and total sale values. See below:

Please advise as soon as this is fixed as we have customers asking for updated invoices.

Many thanks,

cetecerp23 · November 17, 2023, 2:33pm

It looks like if you click update on the invoice that will pull the right tax Cetec ERP

If you hover over the tax you can see that it says that it’s not accurate and updating it will fix the tax and put it at the value that is correct.

Please let me know if you have more questions.

Thanks,

Cetec ERP Support

cam.mason · November 17, 2023, 2:54pm

Thanks for reply and help, I will take a look at this.

system · February 15, 2024, 2:55pm

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