Top Level Serial - Error this serial already exists

Hi, we have a number of jobs for servicing parts where we RMA a serial controlled Prcpart from a customer and issue it to a job to create a new “Prcpart/s” - when trying to set the serial number for 2 of these top level parts it errors saying it already exists but I can’t find it in the Bin Piece/Serial List

The 2 where this doesn’t work are
https://drallimindustriesltd.cetecerp.com/otd/order/10399/serial_control
https://drallimindustriesltd.cetecerp.com/otd/order/10455/serial_control

Examples of where we have done this process before are
https://drallimindustriesltd.cetecerp.com/otd/order/9338/serial_control
https://drallimindustriesltd.cetecerp.com/otd/order/9339/serial_control
https://drallimindustriesltd.cetecerp.com/otd/order/9686/serial_control
https://drallimindustriesltd.cetecerp.com/otd/order/9687/serial_control

Hope I’ve explained that well enough!

@msummers

Which serials are saying that they already exist? I can’t tell from looking at that page.

Thanks,

Cetec ERP Support

018 to Cetec ERP
013 to Cetec ERP

Thanks!

@msummers

I was looking in the serials list and I was able to find the serials. Here are some screenshots.

Let me know if I have more questions.

Thanks,

Cetec ERP Support