I accidently invoice 739.1-1, part JSTKM740250 before i realized it had to go for outsourcing. I now cannot uninvoice it to create the outsource pquote. Could you please uninvoice this for me? Nothing has shipped.
I can’t uninvoice that particular invoice for you (that’ll need to be done by an admin user in your environment).
I can confirm that uninvoicing that particular invoice will reopen the order and allow you to process that for outsourcing.
https://jsthpec.cetecerp.com/invoice/996/view
You currently have admin access in your environment, and you should be able to uninvoice the invoice in question using the ‘uninvoice’ button on the left hand nav menu. I can see the option available to select while impersonating your user profile:
Let me know if you run into any issues there.
Thanks,
Cetec ERP Support
This is a time sensative issue. I did mention that I am unable to invoice it. I also mentioned that it has not shipped.
I am unaware of how to proceed beyond this Error code. I have tried to uninvoice it. I would like you to simply uninvoice it for me. Thank you!
It looks like the inventory that was tied to that build order you invoiced has already been shipped/consumed and the inventory has been removed.
I’ve found the reason why you can’t uninvoice it… check out the Location of this invoice Cetec ERP it’s set to MO.
The qty of 37 for prcpart has been warehouse transferred to location SP via Invoice 851.1 - Cetec ERP
If you check out your prcpart record here - Cetec ERP you’ll see under your SP warehouse location that inventory is now under that warehouse subsection and not under MO.
You can’t uninvoice that invoice in question because the inventory was invoiced for location MO - it’s been warehouse transferred to location SP. You’ll continue to receive that error when you uninvoice until that inventory has been warehouse transferred back to the MO location so the locations match between where the inventory is currently located, and the location on the invoice header.
Let me know if you have any questions here.
Thanks,
Cetec ERP Support
Its never worked that way in the past and its not working that way now. Is there a reason you won’t just help me? You are causing our product to be late and that’s not cool.
@Eduff
Is it not possible for you to just make a warehouse transfer from SP location to MO location?
That way you will be able to uninvoice the part JSTKM740250.
I guess that it is hard for the support to know exactly why the inventory has been moved to the other location, Perhaps someone did it for a reason and they do not want to make changes in your environment willy nilly.
Here is a instruction on how to do warehouse transfer if you are not familliar with it.
Hope it can be of some help.
//H
Again, it hasn’t worked that way in the past and it isn’t working now
I’ve generated a ticket and sent this over to our engineering team for review to see what can be done about uninvoicing that particular invoice in question.
If there’s something that can be done I’ll reach out with an update regarding this particular process. Thank you for your patience while we work to try and get this resolved for you.
Thanks!
Cetec ERP Support
Any update? Is there a reality where this can’t be uninvoiced?
Good Afternoon,
Update here - I’ve generated a ticket on our end and have relayed that to our teams internally to review this particular issue you’re running into when trying to uninvoice.
Again our team is checking into this to see what can be done to get that taken care of. I’ll be in touch with another update as soon as they’ve sent this back my way.
Apologies that this has taken longer than expected to resolve, but we’re working as quickly as we can to get a resolution for you.
Thanks,
Cetec ERP Support
There were some changes made that might allow you to uninvoice the invoice in question. Could you try to uninvoice Invoice 739.1-1 again and let me know if you’re still receiving the same alert there?
Thanks,
Cetec ERP Support
I am unable to uninvoice 739.1-1.
I wanted to pass along details here as to why you’re having issues uninvoicing that invoice in question:
You made the part to stock inventory (37) and WH transferred from the MO to SP location. Whenever you process a warehouse transfer we create a new receipt record for the part into the new warehouse. When you WH transfer it back to the original warehouse, we create yet another receipt record. This divorces you from the original receipt of the finished good to stock inventory, therefore disallowing the ability for you to invoice.
- If all you need to do is add outsource cost to the invoice, you can edit the invoice in question here - Cetec ERP
- Then edit the bin cost here - Cetec ERP to reflect the proper per piece cost (based on the addition of the outsource cost).
That should get you the outsourcing cost that you’re looking for there without having to uninvoice the invoice. There’s not a route you can take to uninvoice Invoice 739.1-1 unfortunately, I apologize for the inconvenience.
Thanks,
Cetec ERP Support